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Documentation

How to set up Dialstitch and get your team calling, texting and routing customers. New here? Start with getting started.

Teams and supervisors

Roles, live calls, the wallboard, analytics and quality.

Team, roles and multiple teams

How Dialstitch teams work: owner, admin and member roles, what each can do, removing people, and switching between teams.

Supervisors: live calls, wallboard, listen, whisper and barge

Watch live calls in Dialstitch, listen in, whisper to agents, barge in or take over, and put queue stats on a wallboard.

Analytics and exports

Call and text reporting in Dialstitch: the overview, agents, numbers, queues, quality and workflows, filters, and CSV exports.

QA scorecards and AI call scoring

Score calls against your standards with Dialstitch QA scorecards. The AI drafts every evaluation, reviewers finish it, and agents can acknowledge or dispute.