Pricing that includes the AI
Transcription, call notes and summaries are on every plan. Pick the plan for how your team handles calls, and pay per user.
Starter
$20$25per user / month
Billed annuallyBilled monthly
Calling, texting and AI notes for small teams.
- 1 local number per user
- US and Canada calling, 1,000 pooled minutes per user
- Live transcription on every call
- AI notes, summaries and action items
- Call dispositions after every call
- In-call dock: mute, hold, keypad, transfer, park
- SMS and MMS, 250 outbound segments pooled per user
- Voicemail with transcription
- Contacts, notes and search
- Ring groups, 1 IVR menu, basic analytics
- 90-day recording retention
- Most popular
Pro
$30$38per user / month
Billed annuallyBilled monthly
Queues, CRM sync and a dialer for growing sales and support teams.
- Everything in Starter
- 2,000 pooled minutes per user
- HubSpot, Salesforce and Zendesk sync of notes and dispositions
- Unlimited IVR menus and call queues
- Scheduled callbacks
- Workflows and an AI assistant over your call history
- Call lists (dialer) and a do-not-call list
- Automatic recording, 1-year retention
- Team analytics and disposition reporting
- 500 outbound SMS segments pooled per user
Contact Centre
$55$69per user / month
Billed annuallyBilled monthly
Supervisor tools and AI quality scoring for busy queues.
- Everything in Pro
- 3,000 pooled minutes per user
- Live calls view and wallboard for supervisors
- Listen, whisper and barge
- AI QA scorecards and AI call scoring
- Queue priority and skills-based routing
- API and webhooks
- 2-year retention and CSV exports
- Priority support
Enterprise
Custom
For larger teams with security and contract needs.
- Everything in Contact Centre
- SSO
- Custom retention
- SLA
- Volume pricing
Prices in USD per user per month. Minutes and SMS segments are pooled across your team. Calls past the pool are $0.04 a minute.
Add-ons
Add what you need
Available on any plan.
| Price | What you get | |
|---|---|---|
| AI receptionist | From $0.25 / min, or $29 per 100 min | An AI agent answers calls on any number and hands off to a person with notes. |
| Extra local number | $5 / month | Another US or Canadian local number. |
| Toll-free number | $10 / month + inbound per minute | A toll-free number routed like any other. |
| Extra minutes | $0.04 / min | Calling past your team's pooled minutes. |
| Number porting | Free | We move your US and Canadian numbers over. |
Compare plans
Every plan, line by line
| Starter | Pro | Contact Centre | Enterprise | |
|---|---|---|---|---|
| Price per user / month (annual) | $20 | $30 | $55 | Custom |
| Price per user / month (monthly) | $25 | $38 | $69 | Custom |
| Pooled minutes per user | 1,000 | 2,000 | 3,000 | Custom |
| Local numbers included | 1 per user | 1 per user | 1 per user | Custom |
| Live transcription | Included | Included | Included | Included |
| AI notes, summaries and action items | Included | Included | Included | Included |
| Call dispositions | Included | Included | Included | Included |
| SMS and MMS outbound segments, pooled per user | 250 | 500 | 500 | Custom |
| Voicemail with transcription | Included | Included | Included | Included |
| Ring groups | Included | Included | Included | Included |
| IVR menus | 1 | Unlimited | Unlimited | Unlimited |
| Call queues | Not included | Included | Included | Included |
| Scheduled callbacks | Not included | Included | Included | Included |
| Workflows | Not included | Included | Included | Included |
| AI assistant over call history | Not included | Included | Included | Included |
| Call lists (dialer) and do-not-call list | Not included | Included | Included | Included |
| HubSpot, Salesforce and Zendesk sync | Not included | Included | Included | Included |
| Analytics | Basic | Team and dispositions | Team and dispositions | Team and dispositions |
| Live calls view and wallboard | Not included | Not included | Included | Included |
| Listen, whisper and barge | Not included | Not included | Included | Included |
| AI QA scorecards and call scoring | Not included | Not included | Included | Included |
| Queue priority and skills-based routing | Not included | Not included | Included | Included |
| API and webhooks | Not included | Not included | Included | Included |
| CSV exports | Not included | Not included | Included | Included |
| Recording retention | 90 days | 1 year | 2 years | Custom |
| Support | Priority | SLA | ||
| SSO | Not included | Not included | Not included | Included |
Dialstitch vs Dialpad
Queues, dialer and AI QA in one plan
Dialpad already includes AI transcripts on its $15 plan. Where it gets expensive is everything after that: queues, a dialer and quality scoring live in separate products. Here's how the list prices line up.
Dialpad prices are Dialpad list price, Nov 2026, per user per month, billed annually / monthly. Check dialpad.com for current pricing. Dialpad is a trademark of Dialpad, Inc. Dialstitch isn't affiliated with Dialpad.
Pricing questions
How do pooled minutes work?
Each user adds minutes to one team pool: 1,000 on Starter, 2,000 on Pro and 3,000 on Contact Centre. A 10-person Pro team shares 20,000 minutes a month. Past the pool, calls are $0.04 a minute.
What's the difference between annual and monthly?
Same features. Annual billing costs less per user, for example $30 instead of $38 on Pro. Monthly plans renew month to month.
Is the AI extra?
Live transcription, AI notes and summaries are on every plan. AI QA scorecards and call scoring come with Contact Centre. The AI receptionist is a usage-based add-on on any plan.
What counts as an SMS segment?
A text is split into 160-character segments when it's sent. Outbound segments are pooled per user: 250 on Starter and 500 on Pro and above.
Can I bring my own numbers?
Yes. Porting US and Canadian numbers is free. You can add a new local number to start calling while the port finishes.
Do you offer HIPAA or a BAA?
Not today. If you have compliance requirements, talk to us before you sign up.
What's in Enterprise?
SSO, custom recording retention, an SLA and volume pricing. Talk to us and we'll put a quote together.
Start with one team
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