Analytics and exports
Call and text reporting in Dialstitch: the overview, agents, numbers, queues, quality and workflows, filters, and CSV exports.
Open Analytics for call and text totals, trends and team performance. Owners and admins see the whole organization. Members see their own numbers.
Tabs
- Overview: calls and texts, answered, missed, voicemail and abandoned calls, talk and wait times, daily trends, a busiest-hours heatmap and customer satisfaction.
- Agents: each person's calls and times. Members see My stats.
- Numbers: activity per number.
- Queues: queue performance and service level. Admins only.
- Quality: sentiment, AI Moments, CSAT and QA scores.
- Workflows: how workflows performed. Admins only.
Filters
Pick Today, Last 7, 30 or 90 days, or a custom range of up to 366 days. Filter by direction, number, person, team (ring group), queue, and office or department.
CSV exports
Download tables as CSV with Calls CSV, Messages CSV or the CSV links next to each chart and table. Exports hold up to 50,000 rows. Queue and workflow exports are for admins. CSV exports are part of the Contact Centre plan.