AI voice agents (AI receptionist)
Let an AI voice agent answer your Dialstitch numbers, take calls after hours and hand callers to a person when they ask.
An AI voice agent can answer calls on any of your numbers. It greets callers on behalf of your organization, talks with them, and hands the call to a person when they ask. AI receptionist is an add-on, from $0.25 a minute or $29 per 100 minutes.
Answer calls with AI
Edit the number
Go to Admin, then Numbers, and edit the number.
Turn on AI
On the Routing tab, turn on AI answers inbound calls.
Allow handoff
Turn on AI can transfer to a person if callers should be able to reach your team.
Save
New calls to the number are answered by the AI agent.
New numbers start with AI off.
Other ways to reach the agent
- After hours: on the number's Hours tab, set When closed to send calls to the AI agent.
- IVR menu: set a key to Connect to AI agent.
- Workflow: add an AI Agent step to a voice workflow. The workflow ends there and the agent takes over.
Handing off to a person
When a caller asks for a person, the agent says it's connecting them, and the call follows the number's normal routing: its queue, ring group or assigned people, then voicemail. If transfer is off, the agent offers to take a message instead.
Calls the agent handles show up in Calls with the same transcript, summary and sentiment as your team's calls, so you can review what it said.