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Documentation
How to set up Dialstitch and get your team calling, texting and routing customers. New here? Start with getting started.
Calling
The softphone, call history, routing, queues and the dialer.
Phone and softphone
Make and take calls in your browser with the Dialstitch softphone: caller ID, your status, mute, hold, keypad, transfer, conference and call park.
Call history, recordings and voicemail
Find past calls in Dialstitch, play recordings, read transcripts, manage voicemail, set the recording announcement and put calls on legal hold.
Dispositions
Log the outcome of every Dialstitch call with dispositions and sub-dispositions, and set up your team's disposition list.
Contacts, callbacks, notes and search
Keep customer contacts in Dialstitch, tag them, schedule callbacks, keep private notes and search across calls, texts, chat and contacts.
Call lists and do-not-call
Work through a list of numbers one call at a time with the Dialstitch dialer, and keep a do-not-call list that blocks calls and texts.
Ring groups
Ring several people at once from one Dialstitch number or IVR option, and choose what happens when nobody answers.
IVR menus
Build a phone menu in Dialstitch so callers press a key to reach a person, a team, a queue, voicemail or the AI agent.
Call queues
Hold callers in a Dialstitch call queue until an agent is free, with ring strategies, agent priority and skills, announcements, hold music and overflow.
Business hours and offices
Set opening hours and holidays in Dialstitch so calls route differently when you're closed, and group numbers and people into offices and departments.
Workflows
Build call flows and automations in Dialstitch: route calls step by step, and run follow-up actions when calls end, voicemails arrive, texts come in or dispositions are logged.