Phone numbers

Every team gets one local number with its plan. Admins manage numbers under Admin, then Numbers.

Get your first number

Right after a new team subscribes, Dialstitch helps an admin pick a number:

1. 1

   See suggestions

   Dialstitch suggests 5 local numbers you can take straight away.

2. 2

   Or search

   Search by area code, city or the digits you want in the number.

3. 3

   Pick one

   Choose a number. Dialstitch buys it and connects it to your team. It's ready to call and text from.

Your first local number is included with your plan.

Add more numbers

1. 1

   Add the add-on

   Open Admin, then Billing, and raise Extra local numbers under Number add-ons. Each one is $5 a month.

2. 2

   Add the number

   Open Admin, then Numbers, add the number and choose who it rings.

Moving numbers from another provider? Porting US and Canadian numbers is free. Contact us to start.

Who a number belongs to

• Dedicated (rings one user): the number rings the person you pick in Assign to. Choose Nobody yet and calls go to voicemail.
• Shared number (rings the team): the number rings your team members.
• Ownership: a Personal number can only be used by its owner for calls and texts. A Shared number can be used by everyone it's shared with.
• Capabilities: Voice, SMS and MMS show as badges in the list.

Use Assign on a number to change who it's assigned to without opening the full form.

Route incoming calls

Edit a number and open the Routing tab. Dialstitch checks these in order:

1. A workflow for open hours or closed hours. A workflow overrides the settings below.
2. Your business hours. When you're closed, the When closed action on the Hours tab applies.
3. An IVR menu.
4. The AI agent, if AI answers inbound calls is on.
5. A call queue, then a ring group, then the assigned person or team.
6. Voicemail if nobody answers.

Hours

On the Hours tab, pick a business hours schedule and what happens when you're closed: send to voicemail, forward to a number, play a message and hang up, or send to the AI agent.

Texting registration

On the Advanced tab, SMS registration (A2P 10DLC) is where you mark a number as registered for business texting. See Inbox and texting.