Team chat

Team chat is for your team only. Open Chat in the sidebar. Customer texts stay in the Inbox.

Channels

1. 1

   Create a channel

   Select New channel. Enter a Name, such as sales-team, an optional Topic, and add people.

2. 2

   Save

   Select Create. The channel shows under Channels.

• Public channels show in Browse channels. Anyone in your organization can read and join them. Posting in one joins you.
• Private channels are invitation-only and only show to their members.
• From a channel's options menu you can edit the topic, rename it, add people, see members and leave.
• Organization owners and admins, and channel admins, can rename and archive channels. Archived channels are read-only.

Direct and group messages

Select New message and pick one person, or a few for a group message. A group message holds up to 9 people. Direct messages can't be archived.

Messages

• Messages can be up to 4,000 characters.
• Attach files up to 10 MB each.
• Add reactions, reply in a thread, and edit or delete your own messages.
• Mention someone with @ and the part of their email before the @. @channel, @here and @everyone notify everyone in the channel.
• Search messages from the chat sidebar.

The Chat item in the sidebar shows how many unread messages you have.