Ring groups
Ring several people at once from one Dialstitch number or IVR option, and choose what happens when nobody answers.
A ring group rings everyone in it at the same time. The first person to answer gets the call. Admins manage ring groups under Admin, then Ring Groups.
Create a ring group
Start
Select Create Ring Group.
Name and members
Enter a Name and tick the Members to ring.
Ring time
Set Ring for (seconds), from 5 to 120. The default is 30.
If nobody answers
Choose Go to voicemail or Forward to a phone number.
- People on Do Not Disturb are skipped.
- People who forward their calls ring on their forwarding number.
- Everyone rings at once. To ring people in order or spread calls fairly, use a call queue.
Use a ring group
Point a number at it on the number's Routing tab, pick it in an IVR menu (Ring a ring group), use it in a workflow Transfer step or as a queue's overflow, or transfer a live call to it.