Billing and plans

Dialstitch is billed per user. Every plan includes live transcription, AI notes and summaries. Open Admin, then Billing, to see your plan, seats and add-ons.

Plans

• Starter: $20 per user a month billed annually, or $25 billed monthly. Calling, texting and AI notes for small teams.
• Pro: $30 per user a month billed annually, or $38 billed monthly. Adds call queues, unlimited IVR menus, CRM sync, workflows, the AI assistant, call lists and the do-not-call list.
• Contact Centre: $55 per user a month billed annually, or $69 billed monthly. Adds live calls and the wallboard, listen, whisper and barge, AI QA scorecards, queue priority and skills-based routing, the API and webhooks, and CSV exports.

Prices are in US dollars. See the pricing page for everything in each plan. Larger teams can talk to us about Enterprise.

Choose a plan

A new team needs a plan before anyone can use the app. Until an owner or admin subscribes, every page opens the plan chooser.

1. 1

   Pick annual or monthly

   Use the Annual / Monthly switch at the top. Annual shows the monthly equivalent and the yearly price per user.

2. 2

   Choose a plan

   Select the button on Starter, Pro or Contact Centre.

3. 3

   Pay

   Enter your card on the secure checkout page. You're billed for one seat per team member, and never fewer than one.

4. 4

   Start using Dialstitch

   When the payment goes through, you're back in the app. If the payment is still processing, the Billing page updates once it's confirmed.

Members of a team without a plan see a page asking them to have an admin choose one, with the admins' names. If they belong to another team, they can switch to it from there.

Seats

Seats follow your team. When someone joins or leaves, your subscription updates to match, prorated. The Billing page shows your seats, the number of team members and the date your plan renews.

Number add-ons

Under Number add-ons, set how many Extra local numbers and Toll-free numbers your team pays for, from 0 to 100 each, and select Save. Add-ons follow your plan's billing period and are prorated. Then add the numbers themselves on the Numbers page.

• Extra local number: $5 a month.
• Toll-free number: $10 a month, plus inbound minutes.

Manage billing

Select Manage billing to open the billing portal. There you can update your card, see invoices, and change or cancel your subscription.

If a payment fails

Your status changes to Payment failed, retrying and the Billing page shows a warning. Your team keeps full access while the card is retried. Update your payment method in Manage billing to fix it.

If the retries run out, the subscription ends and the team is sent back to the plan chooser until an owner or admin subscribes again. Incoming calls still reach your numbers while you sort it out.

If you cancel

A canceled subscription runs to the end of the period you've paid for. The Billing page shows Ends on instead of Renews on, and you can reopen it from Manage billing until then. After it ends, the team goes back to the plan chooser.